Citrix Desktop Director is a fantastic new product from Citrix that’s bundled with Citrix XenApp 6.5+ and XenDekstop 5.5+. It’s a web-based service desk console that allows for easy and fast access to user information (search by name!) that includes which server/virtual desktop they’re connected to, their endpoint name and location, information from their AD account (phone number, address, etc.), connection information (Citrix HDX status, client version). The service desk can log users off, disconnect sessions, send users’ messages and shadow sessions all from their browser!
Video of Desktop Director: http://www.citrix.com/tv/#videos/2983
Originally, Desktop Director was released and designed for use with XenDesktop. When XenApp 6.5 was released, they updated Desktop Director to support it. Because it’s a relatively new offering for XA, the install process is NOT very straightforward.
One would assume you can go to citrix.com > Downloads > XenApp 6.5 > Desktop Director 2.1 and just run the MSI. You would be wrong.
As of 5/17/2012, you must first install Desktop Director 2.0 from the XenDesktop 5.5 Additional Features ISO. Once installed, you can run the installer for Desktop Director 2.1 you found in the XenApp 6.5 Section.
It doesn’t end there.
Next, install http://support.citrix.com/article/CTX132904 on the server where Desktop Director 2.1 is installed. Once the hotfix is installed, you can configure the software.
- On the Desktop Director Server, launch the IIS7 Management Console.
- Expand the server
- Expand Sites
- Expand Default Web Site
- Select DesktopDirector
- In the Features View, select Application Settings
- Locate Service.AutoDiscoveryAddresses
- Change the Name to Service.AutoDiscoveryAddressesXA
- If Desktop Director is installed on a XenApp server, reset IIS and move to step 12. If it’s on a standalone server, continue with 10.
- Change the Value of Service.AutoDiscoveryAddressesXA from “localhost” to the FQDN of a XenApp Server (preferably a Zone Data Collector).
- Reset IIS.
- Download this: http://support.citrix.com/article/CTX131165
- To allow non-domain administrators to use Desktop Director (it uses WinRM) you’ll need to create a Security Group. For example, we’ll create one called “DesktopDirector” on the EI domain. (EI\DesktopDirector).
- From the command prompt on the XenApp Servers, run this command.
- ConfigRemoteMgmt.exe /configwinrmuser EI\DesktopDirector
- This command provides WinRM access to the server to those in the EI\DesktopDirector group.
- Once you’ve allowed WinRM to passthrough the firewall on the XenApp servers, you’re done!